[ FreeCourseWeb ] Insiders Guide to Helpdesk, Desktop & Server Support

[ FreeCourseWeb.com ] Insiders Guide to Helpdesk, Desktop & Server Support

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MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + .srt | Duration: 15 lectures (31m 1s) | Size: 78.2 MB
Learn how the different levels of IT support work, all the way from service desk to infrastructure and server support
What you'll learn:
The different levels of IT support and how they relate to each other
Service Level Agreements (SLAs) and how they are applied in real-world situations
How to set a secure password
Assessing user ability when dealing with incoming service requests

Requirements
To have a basic understanding of using a computer, i.e. home use

Description
On this course, you will learn how the different levels of IT support work, topics include the following:

* Service Level Agreements (SLAs)

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ALSO ANOTHER TIP: You Can Easily Navigate Using Winrar and Rename the Too Long File/ Folder Name if Needed While You Cannot in Default Windows Explorer. You are Welcome ! :)

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