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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

Torrent: Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)



Details:



Chip R. Bell, Ron Zemke, "Managing Knock Your Socks Off Service (Knock Your Socks Off Series)"
English | ISBN: 0814432042 | 2013 | EPUB | 256 pages | 2 MB

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back - and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, "Managing Knock Your Socks Off Service" shows managers and supervisors how to: find and retain service-oriented people; understand customer needs, expectations and desires; build a service vision; design a user-friendly service delivery process; involve and inspire employees; and, recognize and reward good performance. The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset.

PS : If You got an error while extracting while others are working try diferent directory path in your PC. Somtimes if you got a long directory path while extracting it will giv you an error. To solve this issue , as an example just paste the tgz file in C drive and extract (just inside the C drive not with in any other folder). Hope your Understand

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Downloads: 46
Category: Other/E-Books
Size: 2 MB
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Added: 2014-06-21 12:02:22
Language: English
Peers: Seeders : 0 , Leechers : 0
Release name: Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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